Hosts are Heroes

Every day, hosts show up to help their neighbors when disaster strikes.

A person wearing a green shirt overlooks a scenic urban neighborhood with a mix of colorful houses, trees, and modern apartment buildings in the distance, framed by hills under a hazy sky.

Across the globe, hosts have stepped up to care for their communities, welcoming evacuees, volunteers, and first responders with a place to stay and a feeling of home.This year alone, more than 15,000 hosts in 11 countries have opened their doors in times of crisis. Thousands more have donated so guests in need can stay in a home free of charge, from Los Angeles, to Thailand, to Brazil.Do you have a story to tell? We want to hear it.

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A warm gathering in a bright living room, with a group of adults sitting on a sofa and carpeted floor surrounding a young child who is playing with a toy. Sunlight streams through sheer curtains in the background.

“After the incident, I found out there was an initiative from Airbnb.org. I felt that as an Airbnb host, I needed to help my community because most of them were villagers who didn’t know how to use Airbnb very well. So that night, all of us who were there opened an Airbnb account and claimed the Airbnb.org credits.”—Amirul, host and volunteer, Putra Heights gas pipeline explosion

A man with a salt and pepper beard wearing a striped shirt stands in a cozy living room with wooden walls and furniture.

“Texans step up when it's a hurricane or a flood or some kind of catastrophe. Home has always been important to me and my family. You want them to feel like they're at home, especially if they're here serving and working and sweating covered in mud. We're lucky to have a team like this in this house.”—David, Airbnb.org host, Central Texas floods

A group of disaster relief volunteers wearing red jackets stand with a smiling homeowner holding a small dog in front of a modest house surrounded by tall trees.

“Ōfunato and Kesennuma are close, so I had been thinking about how we could help. Being able to host the ARROWS team made us feel like we were providing support to Ōfunato in our own way. I know you’re all tired from your daily work, so I just hoped you could relax and feel comfortable here.“—Kazuki, Airbnb.org host, Iwate Prefecture fires

A man in dark pants and a tan top sits in a serene backyard with a lounge chair, potted plants, and a modern white stucco house featuring a terracotta-tiled roof and glass patio door, under a clear blue sky.

“My heart sank for them losing their home completely and having to relocate on a whim. I want these people to feel comfortable in my home and understand that this community, in this neighborhood, welcomes you.”—Jimmy, Airbnb.org host, Los Angeles wildfires

Two people standing outdoors in front of a blossoming cherry tree, surrounded by vibrant pink flowers and a wooden fence in the background.

“Hosting my Airbnb.org guest Roie worked out perfectly because she had a roof over her head and I was able to help the community.“—Jelly, Airbnb.org host, Jasper wildfire

“We work with hosts across Malaysia. We came here to meet with the community and help survivors apply for Airbnb.org stays. This was a life-changing experience. They were so grateful to have places to stay, and we realized how much of an impact we can make. It’s our responsibility to help our communities when they need support.“—Jayden, Eunice and Ken, Airbnb.org donors, Putra Heights gas pipeline explosion

“In times of crisis, sometimes you feel so helpless, you want to do anything to ease the suffering of those affected. By opening up my home, providing sanctuary to those in need, it gave me a great sense of being in the right place at the right time to help others.“ —Sheri, Community Leader, Mountain Fire

“The work the 3 of us Airbnb Community Leaders did was volunteer work, fueled literally by the gratitude of the families we were able to help because of Airbnb.org. It was a pleasure to bring a little joy and relief during this stressful time, a chance to keep a family together in a home with a roof, a bed for everyone, and a warm shower.“—Monique, Community Leader, Line Fire