How we're responding
In this initial stage, Airbnb.org is working to provide free, emergency housing to first responders including All Hands & Hearts, Haiti Air Ambulance, International Organization for Migration, and Project Hope. Now that the storm has passed, Airbnb.org is working with local nonprofits and government officials throughout impacted Caribbean countries, including Jamaica, to determine how to best help displaced people. Please continue to check back here for updates on housing.
FAQ
How do I access an Airbnb.org emergency stay?
Currently, Airbnb.org doesn’t accept direct applications for people seeking emergency assistance. Instead, Airbnb.org will work with governmental entities and local nonprofit partners to find people in need of emergency stays. Learn more
Who is eligible to book a stay through Airbnb.org?
People who have been affected by the Hurricane Melissa may be eligible to book an emergency stay through Airbnb.org — which includes people displaced and relief workers helping in official capacities. Airbnb.org is working with governmental entities and nonprofit partners to help determine eligibility. Learn more
Can I offer my home for full price on Airbnb for guests, and also offer it for free or a discount during emergencies through Airbnb.org?
Yes. You have one calendar, so guests won’t be able to double-book your space.
How will I know that the booking came from Airbnb.org?
Hosts are notified during the booking process when a reservation request is for an emergency stay through Airbnb.org.
What happens when a guest’s stay ends?
Airbnb.org guests are responsible for checking out at the agreed-upon time according to the reservation record. In the event of a missed checkout, Airbnb has a dedicated team of specialized support agents who will work with the guest to facilitate checkout.
I’m not an Airbnb host, but I want to offer my home following natural disasters. What should I do?
You can sign up to host exclusively through Airbnb.org, which means you’ll only host guests in need of emergency stays and you will offer your place for free. Your place will not be available for guests to book non-emergency stays.
Who does my donation help?
Your donation to Airbnb.org pays for emergency housing for families and first responders who need a place to stay because of Hurricane Melissa or another crisis.100% of your donation goes to fund free emergency housing for impacted people — not to operating costs. Operating costs for Airbnb.org are covered by Airbnb. Airbnb.org works independently as its own 501(c)(3) nonprofit.
Learn more about our responses
Meet the people impacted by disasters and those who helped.
